Privacy Policy
Valley Wound Healing Center is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, share, and protect your data, as well as your rights under state and federal law, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect both health-related and non-health-related personal information through our website, phone calls, in-person visits, and other interactions. This includes personally identifiable information such as your name, address, phone number, email address, date of birth, and emergency contact information. We also collect protected health information such as your medical history, diagnosis, treatment plans, test results, prescription details, and insurance data. Financial details, including your insurance provider and billing history, may also be collected. Additionally, we gather website interaction data such as your IP address, browser type, pages visited, and the date and time of your visit. We do not knowingly collect personal information from children under 13 without parental or guardian consent.
2. How We Use Your Information
We use your information to provide and coordinate wound care treatment, respond to your medical inquiries, and communicate with other healthcare providers involved in your care. We use your data to verify insurance eligibility, process claims, issue billing statements, and perform internal operations such as audits and quality assessments. Your information may also be used to send appointment reminders and notifications about changes to our services. Additionally, we use data to comply with legal and regulatory requirements and to enhance our website's functionality and user experience through analytics and security monitoring.
3. How We Share Your Information
We may share your personal and health information with your consent, or as necessary for treatment, payment, and healthcare operations. This includes sharing with healthcare providers, insurance companies, laboratories, and pharmacies. We may also disclose your data to third-party vendors and service providers who are contractually obligated to protect your information through Business Associate Agreements. In certain circumstances, we may be required by law to disclose information to regulatory agencies, public health authorities, or legal entities. We do not sell your personal information under any circumstances.
4. Your Rights
As a patient and a California resident, you have the right to access and obtain a copy of your medical records, request corrections to your health data, and request restrictions on how your information is used or shared. You can request that we communicate with you through alternative methods or locations and obtain a record of certain disclosures of your information. Under the CCPA, you may also request deletion of specific personal data and have the right to know what information we collect and how it is used. You may exercise these rights by contacting us directly.
5. Data Protection and Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure. These measures include encrypted communications, secure data storage, access controls, regular audits, and staff training in privacy protocols. While we take every precaution, please note that no data transmission or storage system can be guaranteed to be completely secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance functionality, improve user experience, and analyze website traffic. These tools collect technical data such as IP addresses and browsing behavior. You may control the use of cookies through your browser settings. By continuing to use our site, you consent to our use of these technologies.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by Valley Wound Healing Center. We are not responsible for the content, privacy practices, or policies of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8. Policy Updates
We may revise this Privacy Policy from time to time. Any updates will be posted on our website along with a revised ‘Last Updated’ date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Valley Wound Healing Center
4335-A Northstar Way
Modesto, CA 95356
Phone: (209) 342-5125
Email: taylor.sisk@valleywound.com
Last Updated: 8/05/2025